Effective Date: November 9, 2024
Thank you for purchasing our mystery box bracelets! To ensure transparency, please carefully review our refund and return policy. Mystery box products are completely random, and neither you nor we know which specific bracelets are inside until the box is opened.
1. Mystery Box Policy
Mystery boxes are sold as randomized products, meaning the bracelets you receive are randomly selected from our collection of 300 unique designs.
Important Notes:
- Customers cannot choose specific designs, styles, or colors.
- The contents of the mystery box are unknown until opened, which is part of the fun and excitement of the experience.
2. Non-Returnable Situations
The following situations are NOT eligible for return or refund:
- Dissatisfaction with the specific bracelets received in the mystery box, as the selection is entirely random and cannot be influenced by customer preference.
- Personal preferences, such as style, color, or material not meeting expectations.
- Any issues unrelated to product quality.
3. Return or Refund Eligibility
We only accept returns or refunds in the following cases:
- Product Quality Issues: For example, bracelets that are broken, defective, or unusable upon receipt.
- Damage During Shipping: If the items are visibly damaged when the package is received.
4. How to Request a Return or Refund
If your order qualifies for a return or refund, follow these steps:
- Contact Us
Email us at wangda796@gmail.com with:- Your order number
- A detailed description of the issue
- Photos of the damaged or defective items
- Approval and Return Instructions
Our team will review your request within 1-3 business days and provide instructions if your return is approved. - Prepare the Item for Return
If approved, securely package the item in its original packaging and include proof of purchase. - Shipping the Item
Ship the item to the address provided by our team. If the issue is due to quality or shipping damage, we will cover the return shipping cost.
5. Refund Process
- Approval and Notification: After we receive and inspect the returned item, we will notify you of the refund status.
- Refund Timeline: Approved refunds will be processed within 7 business days and credited to your original payment method.
6. Items NOT Eligible for Return
The following items are not eligible for return:
- Mystery box products where the reason for return is dissatisfaction with the random selection of bracelets. This includes cases where customers dislike the specific styles, colors, or designs received.
- Opened or used items that do not have a reported quality issue.
- Items returned without prior approval from our customer service team.
7. Policy Updates
We reserve the right to update this policy at any time. Any changes will be posted on thi
8. Contact Us
If you h
- Email: **wangda796wangda796@gmail.com
Thank you for understanding