Frequently Asked Questions
Welcome to our Frequently Asked Questions page! Here you will find answers to the most frequently asked questions about Mystery Box Bracelets and the shopping experience. If you have additional questions, please feel free to contact us at any time via one of the methods below.
1. What is a Mystery Box?
A Mystery Box (also known as a Blind Box) is a shopping experience full of surprises. You won’t know which bracelets are inside until you open it, as each box is randomly selected from our collection of over 300 beautiful designs.
We offer two Mystery Box series to suit different needs:
🎁 Gift Series – Perfect for gifting, each bracelet comes in an individual clear jewelry box, beautifully arranged inside a premium gift box for an elegant presentation.
💖 Self-Use Series – A more budget-friendly option for personal enjoyment, featuring bracelets individually packed in mystery pouches and placed inside a stylish gift box.
No matter which series you choose, every Mystery Box brings a unique surprise and endless excitement. Whether as a special gift for loved ones or a treat for yourself, it’s a fun and delightful way to discover new styles!
2. Can I choose the design or color of the bracelet?
No. Mystery Boxes are completely random and you cannot choose a specific design, style or color. Randomness is part of the excitement of the Mystery Box experience!
3. Is shipping free?
Yes, all Mystery Box orders include free shipping within the United States!
4.What if I don’t like the bracelet I receive?
We understand that not every style is to your liking. However, due to the random nature of Mystery Boxes, we do not accept returns or refunds if you are not satisfied with the design or style you receive. Each bracelet is carefully crafted to ensure quality and we hope you enjoy the surprise!
5.What if my bracelet arrives damaged or defective?
If you receive a bracelet that is damaged, defective or unusable in any way, please contact us at support@glimyr.com Contact Us within 7 days of receiving your order. Please include the following information in your email:
Your order number
Description of the problem
Clear photos of the damaged or defective product
We will review your request and if the issue is approved, we will offer a replacement or refund.
6.How long does it take to ship my order?
We will process and ship your order within 3 business days. Arrival time for orders within the United States is usually 7-10 business days after shipment.
Please note that shipping delays may occur during holidays or peak seasons.
7.Do you offer international shipping?
Currently, we only ship within the United States. However, we are working on expanding to other countries in the near future. Stay tuned for updates!
8.Can I return or exchange my Mystery Box?
We only accept returns for the following reasons:
Product quality issues: If the bracelet is broken, defective or damaged during shipping.
If you are not satisfied with the randomly selected bracelet, no returns or exchanges will be accepted. For more details, please refer to our Refund and Return Policy.
9.How do I care for my bracelet?
To keep your bracelet in good condition, please follow the tips below:
Avoid contact with water, perfume or chemicals as they may damage the material.
Store your bracelet in a dry, cool place when not in use.
Gently wipe the bracelet with a soft cloth to remove any dirt or oil stains.
10.What is the size of the bracelet in the mystery box?
Our bracelets are designed with an elastic cord that is adjustable to fit most wrist sizes. They typically fit wrists from 6.5 to 7.5 inches (16.5 cm to 19 cm), providing a comfortable and secure fit for most adults. The flexible design ensures that the bracelet can be easily adapted to a variety of wrist sizes. If you need a customized size or have specific requirements, please feel free to contact our customer service team and we will be happy to assist you.
11.How do I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. Please use this number to track your package on our shipping company’s website. If you do not receive a tracking number, please contact us at support@glimyr.com.
12.Do you offer discounts or promotions?
We occasionally offer special discounts and promotions. Be sure to subscribe to our newsletter or follow us on social media to stay up to date on exclusive offers!
13.What payment methods do you accept?
We accept the following payment methods:
Credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Other secure payment methods (shown at checkout depending on location)
14.What materials are used for the bracelets in the Mystery Box?
Our Mystery Boxes contain beautifully crafted Lucite Bead Bracelets, each of which is uniquely designed using high quality beads. These beads are crafted using a variety of beautiful styles including but not limited to:
Textured designs: jade chip, ice crackle, frosted, satin and brushed beads.
Colored finishes: gradient, solid, opalescent glass and jelly beads.
Special effects: gold dust beads, silver speckled beads, high clarity beads, moon beads and ink beads.
Unique Patterns: 3D electroplated, thermochromic, glow-in-the-dark and explosion pattern beads.
Classic designs: bamboo beads, thick beads, crystal beads, porcelain beads and gold foil beads.
Each bracelet is carefully paired with a matching charm or ornament to enhance its design and add extra charm. Whether you’re buying as a gift or for yourself, these beautifully crafted bracelets are sure to please and impress, each one carefully handmade with attention to detail to ensure a unique and high quality experience.
15.Can I buy a gift card for someone?
Yes, we offer gift cards! Gift cards are the perfect way to share the joy of the Mystery Box with friends and family. Gift cards can be used for any Mystery Box on our website and are sent digitally via email.
16.Do you offer wholesale services?
Yes, we offer wholesale bracelet services. If you are interested in a bulk order, please contact us directly at the email below for pricing and details.
17.How can I contact you?
If you have any questions or concerns, please feel free to contact us:
Email: support@glimyr.com
Our ClientsOur customer service team will respond to your inquiry within 1-2 business days.
We hope this FAQ page answers your questions and helps you enjoy the excitement of our mystery box bracelets! Thank you for shopping with us!