FREQENTLY ASKED QUESTION
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our mystery box bracelets and shopping experience. If you have additional questions, feel free to contact us at .
1. What is a Mystery Box?
A mystery box is a fun and exciting way to shop for bracelets! Instead of choosing specific styles, you receive a box with randomly selected bracelets from our collection of over 300 unique designs. The contents of the box are unknown until you open it, making every order a surprise!
2. Can I choose the designs or colors of the bracelets?
No, the mystery box is completely random, and you cannot choose specific designs, styles, or colors. The randomness is part of the excitement of the mystery box experience!
3. What types of bracelets are included in the mystery box?
Our collection includes over 300 unique bracelet designs, featuring materials such as:
- Glass
- Glazed beads
- Resin
- Natural crystals
- Alloy metals
- Charms
- Leather
Each bracelet is carefully crafted with attention to detail, ensuring a unique and high-quality experience.
4. What if I don’t like the bracelets I receive?
We understand that not every style may match your preferences. However, due to the random nature of the mystery box, we do not accept returns or refunds based on dissatisfaction with the designs or styles received. Every bracelet is carefully crafted to ensure quality, so we hope you enjoy the surprise!
5. What if my bracelets arrive damaged or defective?
If any bracelets arrive broken, defective, or unusable, please contact us at wangda796@gmail.com within 7 days of receiving your order. Include the following information in your email:
- Your order number
- A description of the issue
- Clear photos of damaged or defective items
We will review your request and provide a replacement or refund if the issue is approved.
6. How long does shipping take?
We will process and ship within 1 working day. Shipping time for orders within the United States is usually 7-10 working days after shipment.
Please note that shipping delays may occur during holidays or peak seasons.
7. Is shipping free?
Yes, all mystery box orders include free shipping within the United States!
8. Do you ship internationally?
Currently, we only ship within the United States. However, we are working on expanding to other countries in the near future. Stay tuned for updates!
9. Can I return or exchange my mystery box?
We only accept returns or exchanges for the following reason:
- Product Quality Issues: If a bracelet is broken, defective, or damaged during shipping.
Returns or exchanges are NOT accepted for dissatisfaction with the random selection of bracelets. For more details, see our Refund and Return Policy.
10. Do you offer wholesale services?
Yes, we offer wholesale options for our bracelets. If you are interested in bulk orders, please contact us directly at wangda796@gmail.com for pricing and details.
11. Is the packaging suitable for gifts?
Absolutely! All our mystery box bracelets are thoughtfully packed in elegant gift boxes, making them perfect for both personal use and gifting to loved ones.
12. How do I care for my bracelets?
To keep your bracelets in great condition, follow these tips:
- Avoid contact with water, perfumes, or chemicals, as they may damage the materials.
- Store your bracelets in a dry, cool place when not in use.
- Gently wipe your bracelets with a soft cloth to remove dirt or oils.
13. Can I purchase a gift card for someone?
Yes, we offer gift cards! They are a perfect way to share the joy of mystery boxes with friends and family. Gift cards can be used for any mystery box on our website and are delivered digitally via email.
14. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number to track your package on our shipping carrier’s website. If you don’t receive your tracking number, please contact us at wangda796@gmail.com.
15. Do you offer discounts or promotions?
We occasionally offer special discounts and promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on exclusive deals!
16. What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other secure payment methods (based on location, displayed at checkout)
17. How can I contact you?
If you have any questions or concerns, feel free to reach out to us:
- Email: wangda796@gmail.com
Our customer service team will respond to your inquiry within 1-2 business days.
We hope this FAQ page answers your questions and helps you enjoy the excitement of our mystery box bracelets! Thank you for shopping with us!